WHITE PAPER:
Compliance requirements and electronic discovery demands are placing a burden on IT managers. This white paper explores tools and strategies available to help organizations fulfill these requirements.
WHITE PAPER:
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
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This paper describes the selection of an ISSU design, which requires a comprehensive approach that considers various permutations of redundant and non-redundant router architectures.
WHITE PAPER:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
WHITE PAPER:
This 4-chapter guide was written specifically for network engineers, offering valuable insight into real-world technologies and processes for implementing centralized management and monitoring of your network infrastructure.
WHITE PAPER:
Software license audits bog down operations and can be costly, though the ultimate sacrifice of the audit process is the relationship with customers. View this whitepaper to identify the 4 key triggers for being identified by a vendor for an audit, and how to alter habits to avoid unjust scrutiny.
WHITE PAPER:
This white paper will teach you five things to consider when managing your firewall, and will present you with real life examples of how these five things have helped other organizations improve their firewall management.
WHITE PAPER:
This whitepaper explains how business people are allowed to directly define how their business rules are being executed with a BRMS; and, perhaps more important, how it facilitates change in an easy, safe and reliable manner.
WHITE PAPER:
With the advent of Microsoft's "Longhorn" technologies comes a wealth of new and improved Group Policy settings. This paper takes an introductory look at the new categories as well as changes and additions to the existing policy categories.
WHITE PAPER:
This paper describes seven practical steps information security professionals can take to integrate controls into IT production operations, to simultaneously achieve NERC compliance goals, and also IT operational and security goals.
