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Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Software Subscription & Support sponsored by IBM VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle. Posted: 30 Jul 2013 \| Premiered: 30 Jul 2013 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Applications Management \| Call Centers \| Customer Service \| Software Maintenance \| Software Upgrades \| Technical Support Staff

IT Priorities 2018 - What's happening in security? sponsored by TechTarget ComputerWeekly.com VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, discusses what's happening in security according to our 2018 IT Priorities survey taken by over 250 IT decision makers and managers. Posted: 08 Feb 2021 \| Premiered: 02 May 2018 TOPICS: Cloud Security \| Data Security \| IT Industry \| IT Management \| IT Managers \| IT Spending \| Security Best Practices \| Security Industry \| Security Management \| Security Managers \| Security Spending \| Security Threats

IBM LinuxONE Total Cost of Ownership Calculator sponsored by IBM WEBCAST: In just a few minutes learn how much you can save with a personalized TCO estimate. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

You May Not Know It yet, but You Need All-Flash Storage sponsored by IBM WEBCAST: Innovations in all-flash array may be a little ahead of market demand, but provide great opportunities for IT leaders. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

On-Demand Analytics Webinar sponsored by IBM WEBCAST: Watch an IBM webinar to learn how you can put your most valuable data to work in analytics. Posted: 02 Mar 2018 \| Premiered: Mar 2, 2018 TOPICS: IT Management

National Weather Service Provider Delivers Quality 24x365 sponsored by IBM VIDEO: Hear how Met Office in the UK leverages a flexible infrastructure to efficiently analyze data in real-time. Posted: 06 Apr 2017 \| Premiered: 06 Apr 2017 TOPICS: IT Management

Do You Effectively Manage Complex Data Transformation? sponsored by IBM VIDEO: Discover how to manage transformation with a single solution as data flows through the enterprise. Posted: 20 Jan 2017 \| Premiered: 20 Jan 2017 TOPICS: IT Management

Driving Strategic Value With B2B Integration Services sponsored by IBM WEBCAST: Interested in an additional $3 million in revenue and over 300% ROI? Learn how to achieve these numbers. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management