RESEARCH CONTENT:
Brands such as Airbnb disrupt industries and change how consumers think about the market, according to this research from Cass Business School, City University London.
RESOURCE CENTER:
See how the SAP CRM Rapid Deployment Solution – helps organizations to get essential CRM capabilities, quickly at an affordable price and provides customers options to grow as their businesses grow
WHITE PAPER:
Plugging in the Consumer: Innovating utility business models for the future. The confluence of climate change concerns,rising energy costs and technology advances leading to greater consumer involvement is now radically redefining.
WHITE PAPER:
This paper explores how enhancing collaboration among government groups, citizens and others can enable a more "market-based" approach to processes and can help improve service delivery.
EBOOK:
Fortunately, dynamic case management (DCM) can help enterprises deal with dysfunctional processes. This expert e-book, part two of a series on process management, will introduce readers to DCM, define untamed processes and explore such processes in the context of enterprise resource planning (ERP) and integration.
JOURNAL ARTICLE:
This collection of journal articles is focused on the concept of creating value and its importance as the key element for enterprise performance management (EPM).
VIDEO:
Watch this video to see how IBM is helping research organizations take advantage of cloud computing solutions to help these groups do more with less.
EBOOK:
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them. The key to solving the problem-- not just answering, but resolving the issue.
WHITE PAPER:
This paper analyzes the issues of conventional data warehouse design process and explains how this practice can be improved using a business-model-driven process in support of effective Business Intelligence.
PRESENTATION TRANSCRIPT:
Review this presentation transcript to learn how to eliminate siloed information, automate business processes and improve decision making with a service-oriented architecture (SOA), enhanced data services, and a business rules management system (BRMS).
