EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
WHITE PAPER:
This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
WHITE PAPER:
HR and business leaders must adapt to the changing landscape and invest in modern approaches and technology to foster sustainable and systematic employee development. This paper explores four key trends that can help future-proof your workforce.
INFOGRAPHIC:
In this infographic, we look at the ever-increasing buyers' need to find information without intrusive sales pitches and give you practical tips on how to shape your digital marketing strategy to address this change in how your buyers' are researching solutions.
EZINE:
In this week's Computer Weekly, we examine what the cost-of-living crisis means for IT leaders and tech professionals. We analyse what you need to consider when reversing systems out of the cloud and back on-premise. And Very Group's CIO talks about the post-pandemic challenges facing online retailers. Read the issue now.
EZINE:
In this week's Computer Weekly, we examine the role of green tech in helping businesses contribute to the government's 2050 net-zero targets. We also talk to Spotify about the importance of open source for the music streaming service and how hybrid working is evolving as the post-pandemic workplace continues to change. Read the issue now.
EGUIDE:
IT leaders across APAC remain bullish about IT spending despite macroeconomic headwinds as they continue to invest in strategic areas such as cyber security, automation and cloud computing to bolster their digital chops.In this e-guide, read more about the findings revealed by the latest TechTarget/Computer Weekly IT Priorities 2023 study.
ESG:
ESG recently conducted a survey to understand whether, and to what degree, an organization’s adoption of technologies and processes that enable flexible IT service delivery are correlated to IT and business benefits, as well as key challenges they may face by lagging behind. Open up this white paper to uncover key findings from the study.
WHITE PAPER:
Understanding where your organization stands in the Identity Security Maturity Model can help you identify gaps and plan for improvement in your Identity Security strategy. Read this paper to learn more and find your place in the model.
