All Research Sponsored By:ConnectWise
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Grow Your Business with Managed Services
Discover the benefits that developing a managed services business can provide and get real-life advice from one of your peers who has successfully transitioned from reseller to MSP to get help unlocking the opportunities managed services has to offer.
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Create a Referral Program to Grow Your IT Business
This indispensable guide explores the benefits of referral marketing and offers advice on expanding and managing your referral program.
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Discover Your Inner Leader
Uncover details about the top five leadership qualities you should be using to lead, motivate, and inspire both employees and customers to attain and maintain a successful business.
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Gamification: Using Virtual Awards and Recognition to Motivate your Sales Team
Discover how utilizing recognition and rewards through achievement systems in business application software can help your organization not only boost morale but also improve quality of sales and increase profitability.
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Five Services to Grow Your Business in 2013
Uncover details about the top five services you should be offering to your clients in 2013 and learn how an integrated Professional Services Automation (PSA) solution can help you effectively and efficiently deliver and manage these services.
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Vendor Management: Reduce Complexity for Your Clients
Learn how developing a vendor management service offering can create a new revenue stream for your business and reduce complexity for your clients. This essential white paper provides seven steps to help you get started.
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Improving IT help desk services with vendor support
Access this expert e-guide to discover strategies to improve IT help desk services with vendor support. Inside, learn to respond efficiently to increased customer demand.
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Putting Dispatch in the Driver’s Seat
Access this essential white paper to learn how to implement an effective dispatch strategy in your help desk. Learn about benefits like efficient ticket handling, increased credibility with your clients and more.
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Building and Operating a Network Operating Center (NOC) and Help Desk
Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
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Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.