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Successfully Transforming a Local Help Desk to Global Service Desk: Processes and Tools

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Successfully Transforming a Local Help Desk to Global Service Desk: Processes and Tools

sponsored by CA Technologies.

CA Technologies.

ABSTRACT:

A local help desk may have been sufficient in the past, but as companies establish multiple offices across the globe, these support structures are rendered ineffective. This presentation outlines the key characteristics of a service desk and explains how you can provide reliable support to users, no matter where they are located geographically.

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Browse Related: Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Management | IT Service Centers | IT Services | Remote Computing | Remote Offices | Remote Support Services | Service Level Management | Troubleshooting

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