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Mind the Gap: What is an ITIL Gap Analysis?

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Global Knowledge

Posted:: Apr 13, 2012
Published:: Apr 13, 2012
Format:: PDF
Length:: 13 Page(s)
Type:: White Paper
Language:: English

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Mind the Gap: What is an ITIL Gap Analysis?
Sponsored by: Global Knowledge
Discover how a gap analysis can help your organization quickly identify areas where the reality and long-term vision are diverging and provide the momentum needed to start adopting service management best practices. This essential resource describes what a gap analysis entails, the methodology, a phased approach to delivering a gap analysis, as well as the expected benefits, including:
- Clarifing which part of ITIL should come first
- Identifing what an organization does well
- Communicating the vision
- And more
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Browse Related: Best Practices | CIOs | IT Auditing | IT Best Practices | IT Infrastructure | IT Management | IT Service Management | IT Systems | ITIL

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